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Senior technology executive with over 30 years of global experience in management and automation technology. CIO of banks in emerging markets; former leader of SE Asia credit card and payment solutions in IBM; program manager in the HP services organization.
background in Information Technology, Systems
Development and Process Re-engineering. Skills
include building and leading teams through periods
of ambiguous management; creating state-of-the-art
self-service banking applications delivered via
both branch and remote channels; transforming
legacy systems to high levels of technology
innovation; and managing multi-million dollar
budgets. Background provides the skills and
experience necessary to communicate and
collaborate effectively at the policy level.
BSP (Bank South
Responsible for the Information Technology of the bank. BSP is the largest nationally owned bank with 50+% market share of both loans & deposits. The Group has significant bank businesses in PNG and 6 countries in the Pacific. In most of these locations the economy wouldn't function without BSP. In PNG it maintains 88 branches, an agent network, 300+ ATMs and 8,000 POS terminals. While competitors have closed unprofitable branches in PNG BSP has maintained them as a part of the bank's social responsibility within the country. With over 1.2 million customers BSP embarked on penetrating the unbanked market by sending teams to remote areas using its award winning (tablet based) mobile banking solution that performs account opening and financial transaction processing anywhere we can get a 2G phone signal.
I aligned the IT organization with the bank's business strategy and delivered substantial improvements in services. In a short period of time I built an outstanding Leadership Team and developed a Vision to guide the 150 IT staff.
Significant achievements were:
Focus on consumer banking services in ASEAN with special focus on credit cards and payments, with additional sales and project activities in China. Involved in all aspects of the business development cycle and successful delivery of innovations to customers. The major success during this period revolved around the sales cycle and subsequent business consulting in the establishment of a credit card business for the Bank of China in PRC. (The implementation occurred during the SARS crisis, leading to difficult conditions for client contact and interaction, ultimately dictating the movement of all project resources -- both IBM & BOC -- to a residential facility outside of Beijing to continue the project.)
Capital One Financial Services
Responsible for banking technology, its integration with the company's overall technology plans and moving from traditional Host processing to an e-commerce environment. My focus was threefold -- 1) delivering technology for new products; 2) creating customer service in multiple delivery channels; and 3) providing error-free processing for the rapidly growing deposit portfolio.
During business strategy development Bank IT associates were kept motivated and committed by using R&D efforts to make a head start in the Internet servicing area, involving them in payment-related e-commerce projects (P2P) and investing in their skills development. This resulted in the Internet-based system that Capital One used for banking at the launch of online servicing and the business rules it employed were later used in the IVR system -- a good example of object oriented development.
Provided systems architecture vision that positioned the bank for rapid growth using leading edge delivery systems and e-commerce applications. In pursuit of the company's dual goals of transforming the bank into an innovative retailer of financial products & services and expanding its market share through remote delivery channels, I migrated the bank's automation systems to a technology platform reflecting the organization's customer-driven service quality objectives, established a team of creative personnel to guide systems development, and leveraged third-party resources to cost effectively achieve the automation vision.
Achievements of Vision
Technology Relationship Manager, representing all Asia Pacific Citibank (consumer) banking groups, and held position as Regional Systems Manager, Southeast Asia Region. Responsibilities included managing new system installations throughout the Region and providing training to country personnel in the use of implemented systems. Other corporate positions during Citibank career included: Systems Development Manager, Citibank Indonesia; Requirements and Relationship Manager, International Systems Department in New York; and South Asia's Regional User Support Manager.
Managed the development of multiple strategic system plans and supervised many high-level automation system implementations.
Bachelor of Economics (BEc) 1978
University of Sydney, Australia